Frequently Asked Questions for Curbside Pickup

The following FAQs are applied to the Tony’s Fresh Market Curbside Pickup Service. They are intended for informational purposes only.

You are also welcome to provide feedback about your order or review your Curbside Pickup Shopper by filling out our Curbside Pickup Feedback Form.

You can find more detailed instructions for Curbside Pickup Services on our Pickup Guide and promotional code policies on our Curbside Pickup Promotional Codes page.

If you have any other questions, please reach out to us via our Contact Us Form.

Enjoy the convenience of online grocery shopping with:

  • Pickup orders at select Tony’s Fresh Market locations (Berwyn, Burbank, Bolingbrook, Countryside, Fullerton Ave., Hanover Park, Joliet, Lincoln, Niles, Plainfield, Prospect Heights, Round Lake Beach, and Waukegan)
  • Delivery through Instacart, DoorDash, and Uber Eats.

 

Below are the Pick Up Frequently Asked Questions:


Here are the steps to place a Curbside Pickup Order at Tony’s Fresh Market.

  1. Create an account on our website and select your store location (Currently, Curbside Pickup is only available at Berwyn, Bolingbrook, Burbank, Countryside, Fullerton, Hanover Park, Joliet, Lincoln, Niles, Plainfield, Prospect Heights, Round Lake Beach, and Waukegan).
  2. Visit the Tony’s Fresh Market SHOP. Select the items you would like to add to your cart and the quantity.
  3. Once you are done with your order, click the “Checkout” Button and begin the checkout process online.
  4. Select your Pickup Date and Time. Add any final instructions to your order.
  5. Review your order and make any changes as needed. At this point, you can add a promotional code and begin the payment method process. 
  6. Entering your payment method is the last step of the checkout process. Customer will be asked to confirm their payment information.
  7. Once your payment has gone through, you will receive a confirmation email that your order has been processed and begun the “shopping” process. You will receive a second email once your order is ready for pick up.

Please also visit our Pickup Instructional Page for more detailed notes.

At this time, we are only offering Curbside Pickup at our Berwyn, Bolingbrook, Burbank, Countryside, Fullerton Ave, Hanover Park, Joliet, Lincoln Ave, Niles, Plainfield, Prospect Heights, Round Lake Beach, and Waukegan locations. We will continue to broaden our pick-up services throughout all of our stores.

To find out if we deliver to you, please shop using Instacart Delivery, DoorDash, and Uber Eats.

There is a $4.99 Curbside Pickup Fee for all orders.

No, there is no minimum order amount for Curbside Pickup.

We accept Visa, Mastercard, Discover, and American Express credit cards. We also accept debit cards that have a VISA or MasterCard logo.

You will find nearly all the same selection of items as you would in any Tony’s Fresh Market location. However, some items have been removed like any hot food bar items, salad bar, olive bar, and cafe selection. We have also removed products such as greeting cards, magazine, books, DVDs, tobacco products, and stamps. Other products may be unavailable at times. 

There are times when we may run out of a product. Our personal shopper team will do their best to substitute for a similar product in the picking process according to your notes. The personal shopper may also contact your from your order information to confirm substitution.

You will receive a full update of any substituted items once your order is ready for pickup. If you do not want the substituted item, you always have the option to make a return for a full refund. Please notify your personal shopper and he or she will work with you on the refund process. You may also contact Curbside Customer Service with any questions or issues.

If a product is missing from your order, you have 48 hours from the time of pickup to notify the store or our Curbside Customer Service for a full refund.

Please note that alcoholic beverages and baby formula cannot be returned once you have picked up your order.

There are two ways you can add instructions for our Personal Shoppers.

First, you can add notes in the specific product by clicking the green “Add Notes” button. For example, add a note to a deli item for a specific cut or a produce item for a specific size.

Second, you can add a note to the entirety of your order in the Checkout section. There is a text box available labeled “Instructions” to add any notes. For example, add a note for the Personal Shoppers to specify the way you would like your items bagged (i.e. “Please bag my the apples with the cucumbers.”)

On any given day, Curbside Pickup orders begin at 9AM. The last order is scheduled for pickup at 7PM.

When placing your order, there is a provisional hold for the total. We temporarily authorize your card for the higher of $5 or 10% of the item total. It helps account for charges like a bottle deposit, final sales tax, and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order.

The dollar amount displayed at checkout is only an estimate, based on the products you selected and their prices at the time of order, and estimated product weights for certain items in your order. The final total cannot be determined until the day and time the order is sourced and processed for a number of reasons including that we need to confirm the availability of all products on that day and may substitute differently priced products depending on your preferences, that product weights, and prices, as well as available promotions, may vary between the date you submit the order and the date and time that the order is prepared for delivery/pick up and that certain charges, such as any applicable taxes, bottle deposits, and bag charges, cannot be determined until the order is prepared for delivery/pickup. In addition, even though we make an effort to describe and display our products and services accurately on our websites, mobile apps, and/or advertising, a product may be mispriced, described inaccurately, or unavailable and we may experience delay in updating information on our websites, mobile apps and/or in our advertising.

Pickup orders are selected the day of your scheduled pickup. These orders are kept fresh in our store until your arrival. Depending on the items in your order, they are kept fresh in refrigerators or freezers.

Yes, most orders will be packaged in either paper or plastic bags (depending on the size of the item).

Please plan to pickup your order before 8PM on the same day your order is ready for pickup.

Any pickup orders not claimed by that time will be restocked and your order will be canceled.

If for any reason you are unable to pickup your Curbside Order at the time selected, please notify our store via the information provided in your Order Confirmation Email.

No. Our Personal Shoppers do not accept tips. However, we thank you for your gratitude.

All Curbside Pickup questions, positive feedback, or order issues can be submitted using our Curbside Pickup Contact Us Form.

A member of our Curbside Pickup Leadership team will reach out to you in regard to your form. Alternatively, you can also reach out to a member of our team by emailing customerhappiness@tonysfreshmarket.com.

For more information about our Current Promotional Codes and Full Policy, visit our Curbside Pickup Promotional Codes Page.

Curbside Pickup Promotional Codes Policy & Restrictions 

  1. Customers cannot combine promotional codes in the same order. Only one promotional code is allowed per order.
  2. Curbside Pickup promotion codes are limited to one (1) use per customer.
  3. Curbside Pickup promotion codes only apply to Curbside Pickup Orders at Tony’s Curbside Pickup locations (Berwyn, Bolingbrook, Burbank, Countryside, Fullerton, Joliet, Hanover Park, Lincoln, Niles, Plainfield, Prospect Heights, Round Lake Beach, and Waukegan).
  4. Orders that do not meet their minimum requirement at the time of final payment in-store, will not receive the promotional code. Instead, a different promotion may be applied to the order. The Curbside Pickup Shopper for your order will confirm this change. For example, if the $20 minimum was not met for the $5 off + free pickup promotion, then only the free pickup promotion may be applied. Customers are contacted in regards to substitutions or add-ons to avoid missing or unavailable items, but if the customer cannot be reached, then the alternative promotion may be applied to accommodate.
  5. There are no rainchecks on Curbside Pickup promotional codes. Promotional Code expiration dates are indicated with the code.
  6. Customers that misuse Curbside Pickup promotional codes (for example, by creating multiple accounts under different emails or aliases) will have their promotional codes removed from all but one of their orders or their orders combined. The customer will be notified and reminded of our policy if this occurs. If this is a reoccurring issue, then the customer’s accounts will be suspended.
  7. If an order is canceled, then the promotional code may be used on a future order prior to the expiration date of the promotional code.
  8. Stores may offer different promotional codes depending on their location and offer. When selecting your “Store Location,” the site banner will be updated to reflect a given store’s offer. Not all stores offer the same promotion.

Yes, upon order pickup, you will be asked for a valid, state-issued ID along with the original form of payment. This information will be used to validate the order prior to releasing it.

Tags: ID, Pickup, State ID